In the last week of February, we asked US & UK consumers about their thoughts, behaviors
and emotions surrounding telehealth.
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How Long Will This Go On?
Does The Government Have a Good Plan in Place to Reopen?
Timing is key. Increases could be due in part by announcements made just before fielding: the UK Prime Minister's announcement to lift lockdown restrictions and the US President invoking the Defense Production Act to boost COVID-19 vaccines.
The Rapid Shift in Telemedicine
Top Reasons for Telemedicine Appointments
Telemedicine Satisfaction is High
Room For Improvement
How Would Patients Fix Telemedicine?
79% in US AGREE
telemedicine appointments should cost less than in-person
Looking Ahead
3 years from now, only 3 in 10 expect to continue using telemedicine
