2020 COVID Pillar Page W6

At BuzzBack, understanding consumers is what we're about - who they are and how they live - their behaviors, feelings and fears.
Here's Wave 6 - this week with a focus on how those living with chronic illness in the US & UK are impacted, as behaviors and emotions change.

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Wave 6 - Week of 27 April

More people are starting to believe this situation
will go on for LONGER than 5 months

But there is less concern about healthcare access,
perhaps due to adapting to new arrangements.

For people with chronic illness, healthcare appointments
in past six weeks are a different story

30% / 40%

ongoing health appointments
converted to telehealth (phone or video)

Most (over 80%) had a positive experience,
but there is still room for improvement.

40%

had ongoing health appointments
cancelled or postponed indefinitely

space

space

Cancelled appointments trigger
a range of emotions

Overall, of those living with chronic illness...

For more information, contact info@buzzback.com.

Wave 6 - Week of 27 April

More people are starting to believe this situationwill go on for LONGER than 5 months

But there is less concern about healthcare access,perhaps due to adapting to new arrangements.

For people with chronic illness, healthcare appointmentsin past six weeks are a different story

30% / 40%

ongoing health appointmentsconverted to telehealth (phone or video)

Most (over 80%) had a positive experience,but there is still room for improvement.

40%

had ongoing health appointmentscancelled or postponed indefinitely

space

space

Cancelled appointments triggera range of emotions

Overall, of those living with chronic illness...

For more information, contact info@buzzback.com.

More people are starting to believe this situation
will go on for LONGER than 5 months

But there is less concern about healthcare access,
perhaps due to adapting to new arrangements.

For people with chronic illness, healthcare appointments
in past six weeks are a different story

ongoing health appointments
converted to telehealth (phone or video)

Most (over 80%) had a positive experience,
but there is still room for improvement.

had ongoing health appointments
cancelled or postponed indefinitely

Cancelled appointments trigger
a range of emotions