Location: New York, NY or Remote

Buzzback is seeking a Digital Platform Specialist to help meet increased demands of our online qualitative business. This position supports buzzback’s moderators in the setup, coordination, and execution of various online qualitative methodologies with our research tech platform partners.                  

In this role, you should be:

  • Forward-thinking when it comes to new trends, tools, and vendors in the field
  • Tech-savvy, with strong existing knowledge of various qual platforms and the aptitude to learn new ones quickly
  • Personable & approachable, willing to reach out to vendors and stay in touch regularly to understand their offerings and capabilities
  • Flexible to work on multiple projects supporting the qualitative team in a fast-paced environment
  • Naturally curious with strong attention to detail
  • Highly motivated self-starter with excellent communication skills and able to multitask across projects and platforms
  • Proactive, keeping the team up to date on project needs within each platform
  • A team player, enjoying a casual & friendly work environment

Responsibilities include:

  • Managing the day-to-day platform logistics of buzzback’s online qualitative projects
  • Booking, programming, respondent management, link coordination & scheduling, and generating client ready project logistic documents for all online qualitative projects
  • Lead the documentation & training for each of our qual platforms ensuring internal & external users are onboarded, knowledgeable and properly trained
  • Answering all platform/product questions, acting as a knowledge center for each of our platforms’ capabilities for the internal team, as well as clients
  • Staying up-to-date on existing platform/product releases and new feature sets, upskilling buzzback qualitative researchers, maximizing how they use the platforms
  • Oversee the utilization of 5+ qualitative platforms, collect user feedback/sentiment for periodic satisfaction checks, and help inform license decisions
  • Proactively manage buzzback’s qualitative platform partners, build relationships, participate in beta tests, with an eye towards continuously optimizing our toolkit and ways of working
  • Explore and identify emerging qualitative research technology platforms/products that align with buzzback strategic growth areas

Qualifications – Successful candidates possess:

  • Bachelor's degree or equivalent experience, MBA and/or qualitative professional training a plus
  • At least 5 years of professional experience in the qualitative field, with experience using & managing a minimum of 3 digital qualitative platforms – including both asynchronous and live platforms
  • A strong familiarity and comfort of online qualitative research & digital qual platforms
  • Attention to detail, comfort in fast-paced environment, and a team player attitude

Buzzback has a competitive employment opportunity that includes:

  • Competitive base salary with bonus/profit share
  • Career advancement (based on achievement) in a fast-growing company
  • Medical insurance at no cost for employee coverage
  • Other insurance plans including dental, vision, short term disability, etc.
  • Paid vacation, holidays, sick time
  • 401(k) with a match

Buzzback is an Equal Opportunity Employer

If you are interested in applying, please submit your resume and a cover letter that explains why you want this role, and what makes you an appropriate candidate.

For consideration, click here to submit a resume & cover letter. 

About our Company

Buzzback is a global research consultancy driving growth through consumer insights that accelerate innovation. With our research-led, tech-driven approach, we connect clients to consumers worldwide, using an image-driven, language-rich approach. With robust qualitative and quantitative practices, we help both emerging brands and leading consumer & healthcare companies address challenges around concept development, brand positioning, communication strategy and more – with unique approaches combining the what and why in one step. The result? More visual reporting with a clear path forward to create understanding and drive growth.

From our employees’ perspective, we were named one of the top 100 companies to work for in New York City for 3 years in a row. Buzzback excels when it comes to valuing and recognizing our employees and their potential. We have a very flexible remote working environment. The Company provides excellent benefits, opportunities to contribute in quarterly town hall meetings, and activities to celebrate the employees and foster comradery amongst the staff.

The Company celebrated twenty years in business in April 2020. Our CEO and senior leadership team are approachable and accessible; committed to developing employees and helping them succeed. With our client relationships, cutting-edge tools and employee empowerment buzzback is experiencing steady growth.