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The COVID-19 pandemic accelerated the adoption for telehealth. How have patients and HCPs adapted to the use of telemedicine, and where are new opportunities for improvements? We spoke with PCPs and patients over 3 waves - July 2020, February 2021, and June 2021 to gain a holistic, longitudinal understanding of their experiences and perceptions of telemedicine.
Reviewing longer-term chronically ill patients
Simple, acute illnesses
PCPs & patients both seeking improved technology...
Considerations Going Forward
While telehealth safely and efficiently meets some needs, there are still a lot of opportunities for improvement. Some of these are larger infrastructure issues, but they are strong barriers that may hinder usage in the future for both providers and patients.
Adoption has rapidly accelerated – for both PCPs & patients – the trend will continue
Challenges in technology present short-term barriers; Hybrid methods will also evolve
Access issues need addressing – education, financial, ease of use