future of telehealth

In the blink of an eye, we went from living our lives out and about in the real world, to living online. The COVID-19 pandemic accelerated the adoption for telehealth, and the future looks promising.    


The Rapid Shift to Telehealth During COVID

telehealth adoption before and after COVID

Primary Care Physicians (PCPs) Patients
  • Nearly half (46%) never used telehealth before COVID
  • Now, nearly all (95%) are using it at least sometimes, with 7 in 10 using it often or exclusively
  • Only 10% of patients ever used telehealth before COVID
  • During COVID, that grew to 30%


"The telehealth market by revenue is expected to grow at a compound annual growth rate (CAGR) of over 28% during the period 2019-2025."
- Telehealth Market - Global Outlook and Forecast 2020-2025


Physician Perspectives on Telehealth
Using eCollageTM to Surface Emotions Through Imagery

HC_Expectations (1)


How Does Telehealth Work?

platforms were using

PCPs Often Rely On The Same Platforms As The Rest Of Us 

Zoom or standard voice or video calls through phone are top platforms, plus Microsoft Teams in the UK. Most specific healthcare platforms are less common, although Doxy Me in the US and AccuRx in the UK are popular. 

PCPs Use Telehealth for...


pcp 50




  Types of Symptoms
  Rashes  |  COVID  |  Anxiety


Patients Use Telehealth for...


follow up





pat 20



Provider & Patient Satisfaction with Telehealth

Healthcare Providers are somewhat satisfied, while consumers are
pleasantly surprised with 60% saying it was more helpful than expected.

Satisfied (1)


The Future of Telehealth

Where will the telehealth market be in 3 years? Will healthcare providers continue to utilize this new format? Given how patients were pleasantly surprised with this new experience, will they continue to seek out telehealth platforms to meet their healthcare needs?

PCPs predict the shift to telehealth will stick…

  • Especially in the UK, where 8 in 10 predict using it often or exclusively 3 years from now
  • Most in the US and nearly all in the UK expect to be using at least sometimes (although few think they will rely on it exclusively)
80% patients agree that telehealth is not for everyone and visits are only good for certain health concerns
  • Test results
  • Prescription refills
  • Medication management
  • Follow ups
  • UK more likely to continue for new symptoms/initial visits

In 3 years...

future use

Considerations Going Forward

While telehealth safely and efficiently meets some needs, there are still a lot of opportunities for improvement. Some of these are larger infrastructure issues, but they are strong barriers that may hinder usage in the future for both providers and patients.


Adoption has rapidly accelerated – for both PCPs & patients – the trend will continue


Challenges in technology present short-term barriers; Hybrid methods will also evolve


Access issues need addressing – education, financial, ease of use


telehealth webinarCo-published with Atlas Primary, experts in physician solutions   atlas-1