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We’re proud to be part of Insights Success’ ‘Most Innovative Companies to Watch in 2020’. As part of their exploration of how crisis forges the path to innovation, Buzzback CEO Carol Fitzgerald shared her predictions of what the world of commerce will look like after the COVID-19 crisis. Consumer behaviour has shifted extraordinarily as a result of the pandemic, but which habits are here to stay? Our COVID-19 studies, including a weekly tracker, gave us a glimpse of the possible the lasting changes in commerce.