How Life is Changing in the Age of Coronavirus

Wave 24 - February 2021

In the last week of February, we asked US & UK consumers about their thoughts, behaviors
and emotions surrounding telehealth


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How Long Will This Go On?

next 5 months
5 months w24


confidence circle helping hands

Confidence in government
has significantly increased in
both the US & UK

optimism new sunset

People are slightly more optimistic
about the outcome of the
Coronavirus crisis

Does The Government Have a Good Plan in Place to Reopen?

Timing is key. Increases could be due in part by announcements made just before fielding: the UK Prime Minister's announcement to lift lockdown restrictions and the US President invoking the Defense Production Act to boost COVID-19 vaccines.

govt plans animation

The Rapid Shift in Telemedicine

telemed appts


Top Reasons for Telemedicine Appointments

telemedicine reasons


Telemedicine Satisfaction is High




Room For Improvement
How Would Patients Fix Telemedicine?

Telehealth - room for improvement


  dollars79% in US AGREEcoins

telemedicine appointments should cost less than in-person



Looking Ahead
3 years from now, only 3 in 10 expect to continue using telemedicine